The Challenge
Managed Hosting Providers operate infrastructure where performance shortfalls can materially impact affect client trading outcomes. Provider operations teams face a consistent set of obstacles:
Proving SLA compliance
Demonstrating deterministic latency, uptime, and performance with microsecond accuracy.
Ensuring fair market data distribution
Proving that all clients receive data simultaneously.
Troubleshooting effectively
Diagnosing whether issues originate from provider infrastructure, client applications, or external venues.
Managing multi-tenant performance
Ensuring one client’s traffic spike does not degrade service for others.
Optimising capacity and routing
Understanding where to invest to improve client outcomes.
Demonstrating competitive advantage
Presenting concrete evidence of superior performance relative to competing providers.
Monitoring beyond the network
Tracking performance across exchange connections.
Detecting issues proactively
Identifying degradation before clients are affected.
Without complete visibility across network paths, market data flows, and hosting infrastructure, providers cannot prove their value or differentiate in a market where microseconds matter.
The Solution
Purpose-built for the most demanding trading environments, xMetrics® delivers complete observability across managed hosting and network infrastructure. It monitors every market data tick and client connection enabling providers to prove SLA compliance and demonstrate competitive advantage with confidence.
SLA Compliance & Reporting
Measure and substantiate SLA adherence with nanosecond resolution.
Market Data Distribution
Track the quality and timeliness of market data delivery across all clients.
Multi-Tenant Performance Validation
Demonstrate that clients receive their contracted resources regardless of overall load.
Competitive Benchmarking
Generate evidence-based performance comparisons against competing providers
Cross-Connect & Venue Monitoring
Monitor performance across exchange connections in real-time.
Client-Specific Diagnostics
Rapidly isolate issues affecting individual customers and manage resolution proactively.
Client Performance Reporting
Deliver detailed, per-client performance data on demand.
xMetrics provides full visibility into network behaviour, market data distribution, execution pathways, and hosting performance. Prove precisely what you are delivering to each client, identify and resolve issues before they are noticed, and strengthen client retention with accurate, verifiable performance data.
What You Gain
Proactive Issue Resolution
- Detect degradation before clients notice and before SLA thresholds are breached
- Reduce troubleshooting time by rapidly identifying root causes
- Resolve issues before they affect client operations or trigger complaints
- Lower the volume of escalations and support tickets
Fair Service Delivery
- Prove that market data distribution is simultaneous and unbiased across all clients
- Verify that multi-tenant isolation is functioning as designed
- Demonstrate that each client receives their contracted resources
- Eliminate disputes over fair treatment
Operational Efficiency
- Diagnose whether issues originate from your infrastructure, client applications, or external venues
- Accelerate investigations with evidence-based proof of innocence
- Optimise capacity planning using actual usage patterns
- Identify where to invest to deliver maximum return on investment
Client Retention & Competitive Advantage:
- Prove SLA compliance with precise, microsecond-level performance data
- Demonstrate measurable advantages over competing providers
- Supply clients with detailed, transparent performance reports
- Show exactly what you are delivering – and why it matters
View all Solutions
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Address: 20-22 Wenlock Rd, London N1 7GU
Telephone: 020 7030 3791
Email: info@instrumentix.co.uk